Our refund policy is built on fairness and transparency. We provide proportional refunds based on the actual work completed and services delivered, ensuring both client satisfaction and fair compensation for our development team.
Project-Based Services:
Refunds are calculated based on work completed. If development has started, you'll receive a refund for the remaining undelivered portion of your project. Full refund available within 3 days if no development work has commenced.
Milestone-Based Payments:
Refunds are processed for uncompleted milestones only. Completed milestones are non-refundable, but any work-in-progress milestone will be refunded proportionally based on actual development progress.
Completed Deliverables:
Fully completed and delivered project phases retain their value. However, if you're unsatisfied with specific deliverables, we'll work with you to resolve issues or provide partial refunds based on the scope of concerns.
We highly recommend scheduling a consultation call before starting any development project. This helps us understand your requirements, set clear expectations, define project scope, and ensure we're the right fit for your needs.
Email us at luckyspikellc@gmail.com
Include your project details and reason for cancellation
Receive confirmation within 24 hours
Work-Based Assessment:
Refunds calculated on actual development hours and deliverables completed
Time Investment:
Hours spent on planning, development, testing, and communication are factored in
Progress Milestones:
Project completion percentage determines refund eligibility
Email: luckyspikellc@gmail.com
Response Time: Within 24 hours
Include in your request:
Custom Development
Refund based on undelivered features and remaining development scope
Mobile Apps
Proportional to development phases: UI/UX, Backend, Testing completed
Web Development
Based on pages/features built vs. total project scope
Support & Maintenance
Calculated on unused service time minus support hours utilized
Our refund approach prioritizes fairness for both parties. We assess each request individually, considering the work invested and value delivered. Our goal is to find equitable solutions that respect both client needs and our development team's efforts.
At LuckySpike, we focus on creating and managing high-performance eCommerce stores. To help manage expectations, it's important to clarify what we do not provide.
Although we aim for consistent revenue growth, we do not guarantee immediate results or specific income figures. Achieving growth takes diligence, strategy, and adaptation.
We avoid using generic templates. Every eCommerce store we develop is customized to cater to the distinct requirements of its market for enhanced specificity and relevance.
Successful eCommerce is a continuous journey, not a single event. We don’t provide services that lack sustainability—ongoing optimization will always remain our priority.
While we excel in digital marketing and eCommerce strategies, we do not offer traditional marketing services such as print advertising or offline promotions.